Hospitable (Formerly Smartbnb) Review 2023

Hospitable (SmartBnb) homepage

Are you an Airbnb host looking to optimize your hospitality and supercharge your listing? If so, then Hospitable (formerly Smartbnb) may be just what you need.

This review introduces the features of Smartbnb and how it’s helping hosts save time and hassle while boosting their revenue.

With affordable rates, intuitive processes, and automated property management features – there has never been a better time to learn what Hospitable (Smartbnb) can do for your business!

What is Hospitable?

At its core, Hospitable is a comprehensive channel manager designed specifically for short-term and vacation rentals. It’s a product born from the need to simplify and automate the manifold tasks of being an Airbnb host.

With Hospitable, you can bid farewell to the nightmare of double bookings and the stress of coordinating cleaning teams. The platform’s ability to handle new bookings and tasks automatically is a game-changer, and that’s just the tip of the iceberg.

The beauty of Hospitable lies in its ability to give hosts their voice. Instead of canned responses, you have the flexibility to craft message templates that resonate with your brand and personality. Whether it’s an automated message to welcome new guests or messaging rules that ensure you get all the early check-in requests, everything can be personalized to enhance the guest experience.

But what truly sets Hospitable apart is its innovative features that host and users love. It doesn’t just manage tasks; it automates reviews using review templates and handles pricing plans. You’re more than just getting a tool for managing your rental properties. You’re investing in a partner committed to elevating the overall rating of your listings.

In short, Hospitable takes the hassle out of managing Airbnb properties and empowers hosts to provide the best possible guest experience without breaking a sweat.

Who Created Hospitable?

CEO of Smartbnb

Pierre-Camille Hamana, a name now well-known among property managers and Airbnb hosts, is the innovative mind behind Hospitable, the platform formerly known as Smartbnb. His active involvement in developing and improving the product reflects his dedication to helping hosts and property managers thrive in short-term rentals.

What Pierre-Camille did with Hospitable was to create a user-friendly interface that effortlessly streamlines the complex tasks of managing rentals. He recognized the challenges of juggling multiple booking platforms and included features that automate tasks, synchronize calendars, and send team reminders within one comprehensive channel manager.

But what makes Hospitable stand out is its capacity for personalization. Pierre-Camille understood that hosts needed to communicate in their voice to create a genuine connection with guests. Whether handling early check-ins or managing a flurry of new Airbnb guests, the platform allows you to do everything with your unique touch.

The Smartbnb app, part of Hospitable’s suite of tools, simplifies direct bookings, making management a breeze even when moving. As for user reviews, Pierre-Camille has used them as a foundation for growth, constantly seeking feedback and incorporating it into improvements for Hospitable.

In essence, Pierre-Camille’s vision with Hospitable was to provide a product and a comprehensive solution that empowers hosts and property managers to navigate the short-term rental market confidently, consistently delivering outstanding guest experiences.

Top Benefits of Hospitable (SmartBnb)

Streamlines guest communication

guest communication feature of Smartbnb

With Hospitable’s automated messaging rules and templates, hosts can ensure quick, consistent, personalized communication with guests. The platform automatically responds to new bookings and inquiries and sends check-in instructions, enhancing the guest experience.

Automates various business operations

From sending reminders for cleaning teams to creating new tasks for property maintenance, Hospitable handles many of your daily operations automatically. 

It leaves Airbnb hosts more time to focus on delivering an excellent guest experience.

Provides a single platform to manage all rental properties:

Hospitable is a central hub for managing all your vacation rentals across platforms like Airbnb, Booking.com, and Vrbo. 

This one-window solution eliminates the risk of double bookings and simplifies the management process.

Facilitates efficient team collaboration

Hospitable is not just for individual Airbnb hosts. It supports team collaboration, making it easy to delegate tasks, send team reminders, and keep everyone in the loop.

Delivers critical analytics for business growth

Question auto-detection of Smartbnb

Hospitable provides valuable insights and analytics, such as your overall rating and reviews, to help you understand what guests love about your service and where you can improve. It can guide your strategies for enhancing guest experiences and growing your business.

Flexible Pricing Plans

Hospitable offers several pricing plans to cater to different sizes of businesses. Whether you’re managing a few properties or running a large-scale operation, there’s a plan that suits your needs.

Reduces time spent on reviews: Hospitable automates the review process, offering review templates to ensure you provide constructive feedback to guests, further fostering a positive Airbnb host-guest relationship.

Best Features of Hospitable

Hospitable has powerful features designed to tackle a specific challenge in managing short-term rentals.

Automated Messaging

Hospitable’s automated messaging ensures timely and professional communication with guests. It reduces the response time and allows you to craft personalized messages, improving the guest experience.

Task Automation

From sending team reminders to scheduling your cleaning team, Hospitable’s task automation takes the load off your shoulders, ensuring nothing slips through the cracks.

Integrated Task Calendar

This feature lets you track all your tasks, bookings, and availability in one place. It helps you avoid double bookings and efficiently manage your property.

Multi-Platform Synchronization

Hospitable is a channel manager that syncs with Airbnb, Booking.com, and Vrbo. It’s a game-changer for hosts with properties listed on multiple platforms. Keeping your calendars aligned eliminates the risk of double bookings and offers a consolidated view of all your properties.

Team Collaboration

A unique feature of Hospitable is its team collaboration capabilities. It allows you to delegate tasks, set up automated reminders for your team members, and keep everyone updated. This feature especially benefits hosts with many properties or a big team.

Smart Reviews

Hospitable provides review templates and automates the review process. This tool allows you to consistently leave constructive feedback for your guests, contributing to a better host-guest relationship and improving your overall rating.

Direct Booking Website

In addition to managing your listings on other platforms, Hospitable allows you to set up your direct booking website. This feature gives you more control over your listings and can save you from paying commission fees to other platforms.

Analytics and Reports

With Hospitable, you can access valuable insights and analytics that guide your business strategies. It provides an overview of your performance, like your overall rating, the number of bookings, revenue, and more. You can track your growth, identify areas for improvement, and make informed decisions.

Hospitable (Smartbnb) Pricing

Hospitable (SmartBnb) pricing

Hospitable, formerly known as Smartbnb, has a pricing structure based on the number of properties checked in during the month. The starting rate is $40 per month, which covers up to 2 properties. As your property count grows, you only pay for properties with check-ins after the first 2.

There are no additional fees, regardless of how many channels you list your properties on, and you can cancel your subscription anytime. The pricing is only for properties where a check-in occurred in the past 30 days.

They also offer a 14-day free trial for you to test their services.

Hospitable Pros and Cons

Every product has its strengths and weaknesses, and Hospitable is no different. Understanding these can give you a clearer picture of whether it’s the right choice for your business. Let’s dive into the key pros and cons of Hospitable, formerly Smartbnb.

Hospitable Pros

Comprehensive and efficient property management

Hospitable offers a range of features that make managing your properties easier. This platform streamlines every aspect of property management, from the integrated task calendar to automated messaging.

Effective automation of tasks and messaging: 

With Hospitable (Smartbnb), you can automate tasks such as sending team reminders, scheduling cleanings, or setting automated messages. It saves time, increases efficiency, and reduces the chances of missed tasks.

Seamless integration with key rental platforms: 

Hospitable syncs with Airbnb, Booking.com, and Vrbo. It is ideal for hosts with properties on multiple platforms, providing a central hub for all your listings.

Efficient team collaboration: 

Hospitable allows for efficient team collaboration with unlimited team logins. 

This feature ensures everyone on your team is updated, and tasks are handled efficiently.

Hospitable Cons

Lack of a dedicated mobile application: 

While Hospitable does offer a mobile app on Google Play, there is no dedicated app for iOS users. However, the mobile-friendly platform can be accessed via a browser.

No booking engine integration: 

Hospitable does not offer a booking engine integration. However, it integrates with major rental platforms like Airbnb, Booking.com, and Vrbo, which cover a significant portion of the short-term rental market.

Though there are some areas Hospitable could improve upon, its pros significantly outweigh the cons, making it an excellent option for short-term rental property management.

Now that we’ve covered the benefits, features, and pros and cons of Hospitable, let’s look at some alternatives.

Hospitable Alternatives

While Hospitable provides great features for managing your short-term rental properties, it’s always good to grasp other options available in the market. Here are a few alternatives that also provide robust property management features.


Lodgify is another excellent property management software that helps streamline your rental business. It boasts robust features, including a reservation system, website builder, and a centralized booking management interface, allowing you to manage all your bookings from one place.


Guesty is a high-end property management platform designed for property managers with many listings. It’s comprehensive, offering a range of features from automated messaging to reporting and analytics. It also integrates with major booking platforms and even provides a mobile app for management.


Tokeet offers a simple and intuitive property management solution. Like Hospitable, it provides a suite of features, including channel management, automated guest messaging, and an integrated calendar. Tokeet stands out with its straightforward interface and competitive pricing, making it an excellent choice for smaller hosts or property managers.

Should You Buy Hospitable (SmartBnb)?

In short-term rentals, effective management and seamless communication can be the difference between a thriving business and a struggling one. Hospitable, formerly known as Smartbnb, offers a comprehensive solution designed to streamline your property management tasks, enhance guest communication, and facilitate team collaboration in a user-friendly platform.

In conclusion, Hospitable deserves a close look if you’re in the market for a reliable, efficient, and affordable property management tool that can handle everything from messaging to operations. Don’t just take our word for it. Try it out and see how it can transform your short-term rental business.

Remember, the right tool can make all the difference in providing an outstanding guest experience and growing your rental business. Make the smart choice with Hospitable, your trusted partner in short-term rental management.

Explore Hospitable today, and take the first step towards a more streamlined, efficient, and profitable short-term rental business.


Is Hospitable worth it?

Absolutely! Hospitable is a versatile and efficient tool for managing short-term rental properties. With a wide array of automation features and integrations with major platforms, it can save you significant time and effort in managing properties and communicating with guests. It offers various pricing plans that suit different needs, making it a worthwhile investment for most Airbnb hosts and property managers.

How can Hospitable help with managing short-term rentals?

Hospitable can significantly streamline the process of managing short-term rentals. It allows hosts and property managers to automate guest communication, schedule tasks for team members, and consolidate all property data in one place. 

It also avoids double bookings by syncing calendars across multiple platforms. The platform’s analytics capabilities can also provide valuable insights for growing your business.

Is Hospitable legit?

Hospitable has been a legitimate software platform on the market for several years under its former name, Smartbnb. Airbnb hosts and property managers worldwide widely use it to streamline operations, automate communications, and consolidate property management tasks. 

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